Privacy Policy

Effective Date: September 20, 2025
Data Controller: Equineop by Sidekick Homes LLC
Address: 4859 W Slauson Ave Ste 130, Los Angeles, CA 90056, United States
Email: [email protected]
Phone: (323) 348-4322

At Equineop by Sidekick Homes LLC, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you browse our site, place an order, or contact us.

1) Information We Collect

We may collect the following types of information:

Identity & Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Order & Support Information

  • Items purchased, order numbers, return/refund requests

  • Photos submitted for damage/defect claims

  • Customer support messages and conversations

Payment Information

  • Payment tokens, transaction status, and verification data

  • Processed securely via Stripe (we do not store full card numbers, CVV, or bank details)

Technical & Analytics Data

  • IP address

  • Device/browser type

  • Pages viewed, referring URLs

  • Cookies, session information, and analytics data

2) How We Use Your Information

We use the information collected to:

  • Process, fulfill, and ship orders

  • Provide customer support, manage returns & refunds

  • Send transactional messages (order confirmations, shipping updates)

  • Improve site performance, user experience, and product offerings

  • Prevent fraud and unauthorized transactions

  • Send marketing or promotional emails only if you opt in (you may unsubscribe anytime)

3) Security Measures

We take security seriously and apply industry-standard protections:

  • SSL/TLS encryption during data transmission

  • PCI-compliant payment processing through Stripe

  • Restricted internal access based on role

  • Ongoing monitoring for vulnerabilities

⚠️ No method of electronic storage or transmission is 100% secure, but we strive to protect your data to the highest reasonable standard.

4) How We Share Your Information

We do not sell, trade, or rent your personal information.
We may share data only with:

Service Providers

  • Payment processors (Stripe)

  • Shipping carriers (USPS, UPS, etc.)

  • IT and analytics providers supporting our store

All partners operate under contractual confidentiality and security requirements.

Legal Requirements

We may disclose information if required by law, subpoena, or government request.

Business Transfers

In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business.

5) Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Maintain your session and shopping cart

  • Remember preferences

  • Analyze site traffic and performance

You may disable cookies in your browser, but certain site features (cart, checkout) may not function properly.

6) Your Privacy Rights (U.S. & California)

You have the right to:

  • Request a copy of your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Opt out of marketing communications

We comply with U.S. federal privacy standards and California CCPA/CPRA requirements. If you reside in a state with additional privacy rights (e.g., Colorado, Connecticut, Virginia), we will honor those rights.

To exercise your rights, email: [email protected]

We may request additional information to verify your identity.

7) Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling your order

  • Customer service

  • Accounting, tax, and legal compliance

When data is no longer needed, we securely delete or anonymize it.

8) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
We encourage you to review their privacy policies separately.

9) Updates to This Policy

This Privacy Policy may be updated at any time.
The Effective Date above indicates the latest update.
Your continued use of our website signifies acceptance of any revised terms.

10) Contact Our Privacy Team

Equineop by Sidekick Homes LLC
📍 4859 W Slauson Ave Ste 130, Los Angeles, CA 90056, United States
📧 [email protected]
📞 (323) 348-4322
🕒 Store Hours: Monday – Saturday, 8:00 AM – 5:00 PM (Closed Sundays)