Effective Date: August 15, 2025
At Equineop Store by Sidekick Homes LLC, we want you to shop with confidence. While we hope you’re delighted with your purchase, we understand that sometimes returns are necessary. This page explains our clear and fair return and refund process, so you know exactly what to expect.
📅 Return Window
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Returns are accepted within 17 days from the date you receive your order.
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Requests made after this period will not be eligible for a return or refund.
✅ Return Eligibility
We accept returns in the following cases:
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Defective or damaged products — including damage caused during shipping.
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Items can be new or gently used, as long as they remain in resellable condition and include the original packaging.
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The product must be in the same overall condition as when received (for defective products, no further damage after delivery).
💲 Return Costs
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All approved returns are completely free.
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Customers will not be charged for return shipping or any restocking fees.
📧 How to Request a Return (By Mail Only!)
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Email us at [email protected]
within the 17-day window. -
Include:
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Your order number
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A brief description of the issue
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Photos clearly showing the condition or defect of the product
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Our team will review your request and photos within 2–3 business days.
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If approved:
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We’ll email you a prepaid return shipping label.
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Pack the item securely in its original packaging, attach the label, and drop it off at the nearest carrier location.
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If rejected:
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We’ll email you an explanation of why the return request could not be approved.
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🔄 Exchanges
We do not offer exchanges at this time. If you need a different product, please return your current order for a refund and place a new order.
💵 Refund Process
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Once we receive your returned item, we will inspect it within 2–3 business days.
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If approved, your refund will be issued to your original payment method.
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Please allow 4–5 business days for the funds to appear in your account (depending on your bank or payment provider).
⚠️ Important Notes
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We cannot accept returns for products without prior approval.
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Late deliveries caused by shipping carriers, holidays, store closures, or severe weather are not valid reasons for a refund unless the product arrives damaged.
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Any item returned without its original packaging may be subject to refusal if it cannot be resold.