Returns & Refund Policy

Effective Date: September 20, 2025
Equineop by Sidekick Homes LLC
4859 W Slauson Ave Ste 130, Los Angeles, CA 90056
[email protected]
(323) 348-4322

At Equineop, we want you to shop with confidence. If something isn’t right, our return and refund process is clear, fair, and easy to follow.

1. Return Window

We accept returns and exchanges within:
20 days from the date you receive your order.

Requests submitted after this period are not eligible for return or refund.

2. Eligibility Requirements

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and undamaged

  • In original condition with tags attached

  • In original packaging (for quality and resale standards)

Defective or Damaged Items

If your item arrives damaged or defective, you may return it regardless of the above conditions, provided that:

  • The defect/damage occurred before you received the item

  • No additional damage occurred after delivery

Personalized items and final-sale items may be excluded unless damaged/defective.

3. How to Start a Return

Email [email protected] within the return window and include:

  • Your order number

  • A brief description of the issue

  • Photos showing the item’s condition (required for defects/damage claims)

Our team will review your request within 2–3 business days.

If approved:

  • We will send you return instructions

  • When applicable, we may issue a prepaid return label

  • Pack the item securely in its original packaging and ship it following our instructions

If rejected:

  • We will email you an explanation detailing why the return could not be approved.

⚠️ Do not ship any item back without approval — unauthorized returns may be delayed or refused.

4. Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Defective or damaged products

Exchange items are processed as new orders after the original item is received and approved.
If there is a price difference or additional shipping cost, the customer may be charged accordingly.

5. Refunds

Once your return is received and inspected:

  • Approval or rejection will be confirmed by email

  • Approved refunds are issued to the original payment method

  • Refund processing typically completes within 5 business days

  • Your bank or payment provider may take additional time to post funds

Shipping fees are non-refundable, except when required by law or when the return is due to our error (mis-ship, damaged item, etc.).

6. Costs & Fees

  • Approved returns may include a prepaid return label at our discretion

  • No restocking fees

  • No return shipping fees for defective/damaged items or when the return is due to our error

7. Important Notes

  • Items returned in poor condition or without original packaging may be refused

  • Weather delays, carrier issues, or missed delivery attempts are not grounds for refunds unless the item arrives damaged

  • Returns must follow our instructions to ensure proper tracking and processing

8. Questions About Returns or Refunds?

Equineop by Sidekick Homes LLC
📍 4859 W Slauson Ave Ste 130, Los Angeles, CA 90056, United States
📧 [email protected]
📞 (323) 348-4322
🕒 Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed