At Equineop Store by Sidekick Homes LLC, we’re committed to making your shopping experience smooth and transparent — from the moment you place your order to the day it arrives at your door. This page explains our shipping timelines, costs, and policies in detail.
📦 Order Preparation
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Processing Time: Orders are prepared within 1–2 business days (excluding Sundays, store-closed days, and public holidays).
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Order Cut-off Time: Orders placed after 4:00 PM PT Time will be processed starting the next business day.
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Confirmation Email: Once your order is placed, you’ll receive an email with:
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Order number
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Items purchased & description
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Shipping address
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Shipping fee
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Total payment
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🚚 Shipping Timeframe
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Transit Time: Once shipped, delivery takes 4–5 business days depending on your location and carrier performance.
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Total Delivery Window: From order placement to delivery, expect 5–7 business days in most cases.
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Possible Delays: Weather conditions, holidays, store-closure days, or carrier disruptions may cause delivery delays.
💲 Shipping Costs
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Flat Rate: $7.55 per order — applies to all locations and states within the U.S., including Alaska and Hawaii.
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Taxes: 0% sales tax on products and shipping, in compliance with U.S. tax law.
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No Hidden Fees: The amount you see at checkout is the total you pay.
🌎 Delivery Coverage
We deliver to all 50 U.S. states (including Alaska and Hawaii).
We do not ship to:
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P.O. Boxes
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APO/FPO addresses
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International destinations
📦 Carriers
We partner with trusted national carriers:
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USPS (United States Postal Service)
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UPS (United Parcel Service)
The carrier is chosen based on delivery efficiency to your location.
🔍 Tracking & Updates
When your order ships, you’ll receive a shipping confirmation email with a tracking number so you can monitor your delivery status in real-time.
⚠️ Exceptions & Special Cases
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Lost or Missing Packages: If your package is lost in transit, we will send a replacement at no cost to you.
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Incorrect Address: If an order is returned due to an incorrect address provided by the customer, a $7.55 reshipping fee will apply.
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Damage on Delivery: Please contact us immediately if your order arrives damaged so we can arrange a replacement or refund.