Shipping Policy

Effective Date: September 20, 2025
Equineop by Sidekick Homes LLC
4859 W Slauson Ave Ste 130, Los Angeles, CA 90056
[email protected] • (323) 348-4322

At Equineop, we’re committed to a smooth and transparent delivery experience. This policy outlines order handling times, delivery windows, rates, coverage, and special conditions.

1. Order Processing

  • Handling Time: 1–3 business days

  • Processing Days: Monday through Saturday

  • Closed: Sundays and major U.S. holidays

  • Order Cut-Off: Orders placed after 2:00 PM PST are processed the next business day.

After checkout, you will receive an order confirmation email containing your order details, shipping address, shipping fee, and total amount.

2. Shipping Timeline

  • Transit Time: Typically 3–7 business days after shipment

  • Total Estimated Delivery Window: 4–10 business days (handling + transit)

  • Delivery times may vary depending on location, carrier performance, weather delays, holidays, or other service disruptions.

A shipping confirmation email with a tracking number will be sent once your order ships.

3. Shipping Rates

  • Flat Rate: $6.50 per order

  • Applies to all U.S. states, including Alaska and Hawaii

  • No hidden fees or additional handling charges

  • Sales Tax: 0% at checkout for products and shipping

4. Where We Deliver

We currently ship to all 50 states within the United States, including Alaska and Hawaii.

We do not ship to:

  • P.O. Boxes

  • APO/FPO addresses

  • International destinations (unless approved by special request)

International shipping may be introduced in the future. If arranged by exception, all customs duties, import taxes, or fees are the responsibility of the recipient.

5. Carriers

We partner with trusted national carriers, including:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

The carrier is selected automatically based on your delivery location, package size, and service availability.

6. Local Delivery & Expedited Options

Local delivery or expedited services (same-day/next-day) may be available in select areas.

  • Additional fees may apply

  • Must be arranged before completing checkout

  • Contact: [email protected]

7. Address Accuracy & Failed Deliveries

Please ensure your shipping address is correct at checkout.

  • We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by customers.

  • If a package is returned due to an incorrect address or repeated failed deliveries, a reshipment fee may apply.

8. Lost, Missing, or Damaged Packages

Lost or Missing Packages

If the carrier confirms a package was lost in transit, we will send a replacement at no additional cost.

Damaged on Arrival

If your order arrives damaged:

  • Contact us immediately

  • Include photos of the packaging and product

  • We will arrange a replacement or refund according to our Return Policy

Carrier delays due to weather, holidays, or operational issues are not grounds for automatic refunds unless the product arrives damaged or defective.

9. Tracking & Support

If you experience tracking issues, delays, or delivery concerns, please contact our support team:

Email: [email protected]
Phone: (323) 348-4322

We aim to respond within 12–24 hours during business days.

10. Policy Updates

This policy may be updated at any time without prior notice.
The Effective Date above reflects its most recent revision.